THE RETURN POLICY
NOW OFFERING FREE DOMESTIC RETURNS/EXCHANGES
The product you wish to return:
- Is returned within fifteen (15) business days of receiving the order.
- You must email email@example.com with your order ID
- Must be unused, unwashed, and not damaged.
- Must have all tags still attached.
- Must be returned complete with all of its parts and accessories.
- Must be sent back in its original packaging. *You can try the product on, and if you need to return or exchange you can use the same box we shipped in. :)
- Items opened or returned past the 15 day return period are subject to a 20% restocking fee.
- Products that belong in the same order must be returned in one shipment. If all of these conditions are satisfied, SpiritHoods will refund the value of the returned product(s), sales tax included, less any original shipping costs. SpiritHoods will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request (within thirty (30) days of being notified that you are not entitled to a refund) that your merchandise be shipped back to you, at your own cost, in the condition in which it was received. Your written request must also indicate your agreement to pay for return shipping and your method of payment for such shipping. If you do not request the return of your merchandise within said thirty-day period, you authorize the provider, and any of its affiliates or agents, to dispose of such merchandise.
- Worn Items (Items can be tried on!)
- Washed Items
- Items Damaged by User
- Items without Original Tags
- Used Items
Holiday Shopping Policy:
If you are purchasing a SpiritHood as a Christmas gift, orders shipped via ground Fedex must be placed on or before midnight of Dec. 16th, for guaranteed delivery. Orders shipped via Fedex Overnight must be placed on or before 12pm central time on Dec. 20th.
All holiday returns/exchanges must be made by January 15th. If you purchased via the Black Friday / Cyber Monday sale, items cannot be returned, but they can be exchanged or we can issue a store credit.
If We have made a Mistake:
Hey, we're not perfect. If we've sent you the wrong or damaged item, SpiritHoods will pay for the return shipping and send you a replacement at no additional cost to you. Please notify us within 7 days of receipt, you may contact us at 213-542-5550 or email us at help@spirithoods.
Receiving your Refund:
SpiritHoods will begin processing your refund once we have received your returned item(s). Refunds are processed within approximately five (5) business days from the receipt of your return. SpiritHoods will send you a confirmation email when your refund has been processed. Your refund will be credited back to the same card used from the original purchase. Your account should be credited within one to two billing cycles from the date of return depending on the credit card company that you use.
Items Purchased in Retail Store:
If you purchase our product from a retail store, you will need to return the item to the original place of purchase. Return policies vary between retail stores so please familiarize yourself with your local retail store policies. Any items shipped to SpiritHoods that have been purchased from a retail store will not be accepted and the item will be returned back to the sender.
SpiritHoods will exchange your hood once we have received your return product. Please email firstname.lastname@example.org with an exchange request.. Purchasers are responsible for shipping charges on items that are exchanged. Exchanges may be made on items of equal value only, less shipping charges.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
The provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
For any questions or assistance with your return, please call us at 213-542-5550 (Hours: Monday - Friday from 9 A.M. to 5 P.M.) or email us at help@spirithoods.