FAQ

Some of you may experience longer-than-usual response times for emails or phone calls. This is due to new covid-19 protocols, supply chain disruptions, and a hiring shortage. We know communication is extremely important and we sincerely apologize for this inconvenience.

As a small, family-run business, we have overcome a variety of challenges over the past few years and we are extremely grateful for your support. Know that we are doing everything in our power to improve response times, but they have unfortunately continued to remain slower than usual. We are extremely grateful for your patience and understanding as we navigate through this global situation.

ABSOLUTELY NOT❗No animals are harmed in the making of ANY SpiritHoods product. In fact, you can feel good about your purchase knowing SpiritHoods donates 10% of net profits to the conservation of endangered animals and their habitats. 💖 🐾⁠

As a 100% vegan brand, ALL of our furs are made with 100% fake fur and a little bit of magic. Our synthetic furs are made with acrylic, polyester, or a blend of the two. The materials used in our liners vary by design, but will NEVER contain fabrics made with genuine animal fur (YUCK!). To find out what a liner is made of, go to the page of the product you are inquiring about and view the product description.

SpiritHoods prides itself on having some of the most competitive prices in the industry for the best quality faux fur products around. Quality and affordability are two extremely important pillars in our brand ethos, and we like to think that over 22,500 5-star reviews show that our products and pricing are well-received by customers from all over the world.

It is difficult to quantify everything that goes into the cost of creating our animal-inspired products. We consider plenty of factors including our financial support for animal conservation / donations to animal-centric nonprofit organizations, the use of premium fabrics, a rigorous construction process, research & development, and so much more.

Our products are extremely high quality and designed to last decades with proper love and care. We encourage you to shop around and compare us to other similarly established brands to better understand your options. We want you to feel confident in your purchase and appreciate you even considering shopping with us!

For a more detailed look into the rising costs in the fashion industry, check out the article Why Price Increases Are Coming to the Fashion World.

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More related articles:

Best Faux Fur Coats For Women (That We Didn't Make)

10 Best Faux Fur Blankets and Throws of 2021

Best Fur Coats and the Brands That Make Them

All customers will receive a confirmation email or SMS after successfully placing an order. Depending on when your order was placed, you'll also receive another confirmation email or SMS with tracking information once the order has shipped.

Orders placed after 12pm PT Friday will be processed the following business day (usually Monday, unless it’s a holiday).

Domestic U.S. orders usually arrive within 2-5 business days, but can take as long as 7-10 business days.

To check if your order has shipped, log in to your account at SpiritHoods.com. If you haven't received an email or SMS with tracking information, feel free to reach out to us by emailing help@spirithoods.com so we can look into it for you.

Email help@spirithoods.com with “URGENT ADDRESS CHANGE + *YOUR ORDER # HERE*"as the subject line as soon as possible.

If the order has not yet shipped, we will make the correction for you.

If the order has shipped, you may attempt to change the address via UPS.com using the tracking information provided in the shipping confirmation email or SMS. If you have a UPS My Choice account with the correct address saved, try logging in to your account as this may help override the issues at checkout.

If you have any issues doing this, please email us at help@spirithoods.com

We do not have the ability to edit or change the billing address once an order has been submitted.

First and foremost…

NEVER PUT FAUX FUR IN THE DRYER!
NEVER PUT FAUX FUR IN THE DRYER!!
NEVER PUT FAUX FUR IN THE DRYER!!!

Heat will DAMAGE faux fur 100% of the time, so NEVER PUT FAUX FUR IN THE DRYER or leave it near any heat sources (including heaters and direct sunlight). Our products are HANG-DRY ONLY and you will want to AVOID hang drying in direct sunlight or near any heat sources.

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To spot clean faux fur, use cool water only.
If you must use detergent, we recommend a very light, gentle fabric detergent.

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The safest way of cleaning faux fur is by hand-washing with cool water and hang drying away from heat sources (including heaters and direct sunlight). Find step-by-step instructions on how to hand-wash your SpiritHoods hood, coat, throw, etc. below.

Check out this video on how to clean a hood in a sink.

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Dry cleaning is a convenient and hassle-free way of cleaning faux fur products, but you MUST first make sure your dry cleaner has experience cleaning faux fur and DOES NOT USE HEAT to dry clean. Heat will seriously DAMAGE faux fur and cannot be repaired once the damage is done.

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HOW TO HAND-WASH FAUX FUR COATS, JACKETS, HOODS, ROBES, THROWS, BLANKETS AND OTHER FAUX PRODUCTS

Prepare Product —Remove everything in your pawkets and secret zipper pocket (if it's a SpiritHood brand product).

Prepare Sink or Bathtub — Fill up a bowl, sink, or bathtub with cool water. Most faux fur hoods and shawls can easily be washed in a bathroom or kitchen sink. If you’ve got a faux fur coat, jacket, or vest — you’ll want to use the bathtub.

Wash — Dunk your faux fur into the water. Swish it around. Prepare to be horrified by the amount of dirt that it releases. It’s crazy how much dirt and dust particles can be hiding in your faux fur item! Slosh your faux fur coat, vest, shawl, or hood around for a bit. Let it enjoy a nice swim, allowing all that dirt to fall off.

Rinse — Empty and refill the sink or tub with fresh cold water. If you have any stains or visible spots, gently rub those areas together. Give it a few good sloshes to ensure a full rinse.

Squeeze — Once your faux fur coat, jacket, or vest is nice and clean, it’s time to give it a good squeeze. The water will make your faux fur coat, vest, shawl, or hood heavy. You want to get as much water out now before you hang it up. Concentrate on squeezing or pressing the water out of the bulkier areas of your garment. Use your muscles and gently, but forcefully, press or squeeze out the water, but DO NOT wring it out.

Hang Dry — Now that you’ve squeezed out all the water that you can, it’s time to hang dry. Hang your SpiritHood, faux fur hood, coat, jacket, vest, etc. in your bathroom, near an open window or outside, but out of the direct sunlight and away from any heaters or heat vents. The more air circulating around, the faster your faux fur will dry. FYI: It may take a day or two to fully dry.

Pro Tip:Make sure to check on it every few hours and rotate the item during the drying process to expose all sides. Place a fan nearby to help speed up the process.

7. Brush — Using a wide-toothed brush (like the one included with your SpiritHood purchase), brush the faux fur back into place while still wet. This helps the faux fur retain its natural shape. Brush once more when your item is  dry, to help fluff it up! You may also use your fingers to move the fur back to where you think it looks good.

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For a more detailed walkthrough on how to clean faux fur, check out these articles:
- How to Wash and Clean Faux Fur Coats, Jackets, or Vests
- How to Wash and Clean Faux Fur Blankets, Throws, and Pillowcases

Age ain’t nothin’ but a number! :P
SpiritHoods products are designed for animals of all ages and the wild at heart! 💖 🐾⁠

Nope! All of our products are 100% unisex and made faux everyone! You will receive exactly the same product whether you shop women’s or men’s — so feel free to purchase from either section on SpiritHoods.com!

We actually call these "Hoods" and they do not fit like most hats. The difference is our Hoods have a more comfortable / loose fit as opposed to an elastic headband like the typical hat or beanie.

Our Hoods also have a custom button on the front that can be used to make sure your hood stays on during even the wildest adventures! The “arms” attached to the Hood and paws also doubles as a scarf for extra warmth and a tighter fit. Yup, we really did think of everything. :)

Our adult-sized Hoods will fit anyone ages 9 to 250. For anyone over the age of 250, please contact us and the Guinness World Records as soon as pawssible.

Most of our outerwear is offered in sizes XXS - XXL. Size XXL can fit up to a women’s 2X.

Mid-length coats feature double-breasted buttons that allow you 2-4 inches of wiggle room.

Calf-Length Coats and Long Coats are cut in a slimmer fit and will fit slightly snugger than the same size coat in our mid length and bomber selections.

See General Size Guide
The above is a General Size Guide. Some products may have a slightly different cut. For the most accurate sizing, please check the Size Guide on the product page of the item you’re after.

SpiritHoods onesies are cut in a slim fit and made with a soft and stretchy velvet material. Our onesies feature side snap buttons to help adjust for a baggier or snugger fit around the waist.

For the most accurate sizing information please see model measurements in the product description and also check out the Size Guide found on the product page of the item you’re after. If you have any additional sizing questions, please email help@spirithoods.com

Our Kids Hoods usually fit little ones between the ages of 3 - 9 years old. :)

Kiddos ages 10 and up may better fit in our Adult-Sized Hoods.

We currently carry adult-sized coats only, but some kids may fit into our adult size XXS & XS coats and jackets.

See General Size Guide
The above is a General Size Guide. Some products may have a slightly different cut. For the most accurate sizing, please check the Size Guide on the product page of the item you’re after.

It’s easy! Sign up for our Animal Rewards Club now and start earning rewards!

The Animal Rewards Club is our way of saying THANK YOU for the love and continued support. Easily earn and redeem points just for shopping with us the same way you normally would! The minimum spend requirement will vary based on the dollar amount of your discount.

JOIN OUR ANIMAL REWARDS CLUB AND START EARNING.
Get between $10-$100 off your next order.

EARN POINTS EVERY TIME YOU SHOP.
Earn between 1-2x points for every dollar you spend, depending on which level tier you are in (Bronze Bear, Silver Fox, Gold Lion, Platinum Wolf).

REDEEM POINTS AT CHECKOUT.
When you are ready to use those points, simply log in to your SpiritHoods.com account, add the item(s) you want to your cart, and checkout. Look for the Animal Rewards Club dropdown above the Discount Code box and select the points you want to use. Hit “Apply” and the points will be applied to your order. Review the subtotal, make sure everything looks good, and finish checking out.

If you have any additional questions, please email help@spirithoods.com

See Shipping Policy

We do not ship to P.O. Boxes.

We do not process orders over the weekend.

Once your order ships, you will receive an email or SMS confirmation (depending on the method you signed up for) containing the tracking information for your package.

Add help@spirithoods.com to your contacts if you haven’t already to ensure you receive communications from us.

Your confirmation email may have ended up in your SPAM / Junk Folder. If you have Folders enabled, double check to see if the email is in your “Promotions” or “Updates” folders.

If you still can’t find the email from us, you may find your order status / tracking info by logging in to your SpiritHoods.com account and going to My Orders or Order History.

If for some reason you are still not able to find any of this information, please reach out to help@spirithoods.com so that we can look into it for you.

In-stock orders ship within 1-3 business days, Monday through Friday. Orders placed Friday after 12pm PT will ship out on the next business day (usually Monday, unless it’s a holiday). Orders placed on holidays will begin processing the next business day.

No weekend or holiday delivery is available and is subject to the shipping provider (UPS, FedEx or USPS).

In-stock orders ship within 2-8 business days from our warehouse in Los Angeles, CA, Monday through Friday. Orders placed after 12pm PT are typically processed the following business day.

During major sale events (Halloween, SpiritHoods Day, Black Friday, Cyber Monday, etc.), in-stock orders may take 5-8 business days to be processed. Orders placed after 12pm PT Friday will be processed the following business day. Orders placed on holidays will begin processing the next business day. No weekend or holiday delivery is available and is subject to the shipping carrier (UPS, FedEx or USPS).

Expedited delivery is available for an additional charge. All express orders are prioritized before shipping but can still take 1-3 business days to process. Express Shipping options will only be shown at checkout if it is available in your area. Expedited orders placed after 12pm PT Thursday may not be processed until the following Monday (or the following business day if Monday is a holiday).

If you are in a city or state within a 1-day ship zone of our warehouse (in downtown Los Angeles, California), you will only have the option for Ground Shipping. This way, you will save some money and still receive your order within the same time frame! ArrroooooOooo!! :)

SpiritHoods is not liable if the incorrect address is provided at checkout. It is the purchaser's responsibility to ensure the billing and shipping addresses provided are accurate prior to placing the order. If we have made an error, we will take full responsibility and handle the issue accordingly.

If you decide to refuse any shipments from SpiritHoods.com, you are responsible for the original shipping charges to you as well as any duties, taxes and VAT or customs charges that the package incurred (on both the original and return shipments), and the cost of returning the package to our warehouse. This amount will be subtracted from your merchandise credit.

Yes! You can easily see price estimates in other currencies by using our dropdown currency selector. The exact exchange rate that you will pay is determined by the bank that has issued your credit or debit card, but the estimate provided should be very close to the going exchange rates. Try this quick, easy, and FREE Foreign Exchange.

SpiritHoods ships to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong-Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates and United Kingdom.

Rates vary by country. 

Typical transit time is between 1-10 business days, however, international shipments are subject to opening and inspection by customs authorities. On rare occasions, orders can experience a customs delay of several weeks.

All international orders are subject to additional VAT or Customs fees. These fees and taxes are government mandated and vary by country. SpiritHoods unfortunately has no way of knowing what these charges may be, as they are based on the price you paid when purchasing from SpiritHoods.com.

Customs policies vary widely from country to country; please contact your local customs office for more information. SpiritHoods is not responsible for any additional charges when they occur, and by law, we cannot declare prices lower than their actual value.If you used a discount code or got something on sale, we do honor that pricing on all international forms, but we cannot legally adjust the price to anything lower than what you paid.

By placing an order on SpiritHoods.com, you authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Customers residing in Canada can use this tool by the Canada Border Services Agency to get an estimate of potential duty and taxes. This tool provides an estimate only and applies strictly to goods imported for personal use. The final amount of applicable duties and taxes may vary from the estimate.

Customers residing outside of the U.S. and Canada can use this Customs Calculator tool to estimate any potential duty and taxes.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We may provide certain order, shipment, and product information, such as description, to our international carriers. This information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked “Gift,” however, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Once we hand your order off to the carrier, the title for merchandise shipped internationally and risk of loss is transferred to you.

Your order may be subject to import duties and taxes which are levied once a shipment reaches your country. You will be responsible for paying any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Additionally, when ordering from SpiritHoods.com, you are the importer and must comply with all laws and regulations of the destination country.

For more detailed information about a particular SpiritHoods design, check out the product page of the item that piqued your interest. You will find a Size Guide, model measurements, and fit info, along with any blogs or additional information that may help guide your purchase decision.

Not to worry! If you need any additional assistance, shoot an email over to help@spirithoods.com and we will help you out as soon as pawssible. :)